Services
Outsourcing Services
CityIS' outsourcing services are designed to give companies a flexible approach to managing their video network. From remote monitoring and scheduling of resources to remote management of endpoints and infrastructure, CityIS has a proven track record of successfully working with companies in a broad range of market sectors.
Outsourcing enables a business to take advantage of expertise and dedicated staff, but above all provides outstanding reliability and quality of service. Defined service levels help organizations to effectively manage and measure the performance against cost benefit assessment.
We know from experience that offering a consistent and easy to use video service means that the end user community adopts video communications and, ultimately, companies maximise productivity and return on investment.
Remote Management
Video communications is critical to every business process. Scheduled meetings must go ahead and informed decisions must be made immediately. When systems fail, the consequences are felt across the enterprise. Quick recovery is crucial to ensure opportunities are not missed and downtime is kept to a minimum.
CityIS' remote management service uses software tools designed for purpose to maintain an overview of the entire video network. The system identifies any problems that arise, such as, connection failure or IP conflicts, and alerts the network operation centre so the problem can be dealt with before it impacts on any scheduled meetings and before participants even know the issue existed.
Remote Monitoring
CityIS provides a remote monitoring service which observes all ongoing conferences, ad-hoc and scheduled. The network centre operative proactively monitors the entire network performance from one location. They track system usage, including packet loss, bandwidth usage and system auditing and make the adjustments necessary to ensure smooth, uninterrupted meetings.
Call Scheduling
CityIS provides a fully automated call scheduling service. Users make bookings via a user friendly automated web based scheduler tool. The user selects participants and rooms from directories, chooses the date and time of the meeting and selects meeting preferences. The system checks room availability and books the rooms, sending a confirmation email to the user.
Call Launching
The fully automated service dials and connects rooms at the meeting's scheduled start time. Participants are simply required to arrive at the conference room on time and the system will automatically start the meeting.
Now more than ever, companies are considering outsourcing as a method to adopt industry best practices and reduce the total cost of ownership.
The ability to deploy, manage, troubleshoot and maintain videoconferencing endpoints and infrastructure is not generally in the domain of a typical IT managed service provider.
As a dedicated and experienced video provider, we make it very easy for our clients to work with us!
