Public Sector
Services for Public Sector
Consultancy Services
Our consultancy services can help companies achieve true business transformation by integrating video communications into their business processes to reduce time to market, increase productivity and maximise return on investment.
We have developed a dynamic usage and adoption survey tool to aid and assist organizations leverage the power of video communications. The survey analyses current usage trends, examines meeting dynamics, identifies training needs and interprets future requirements.
Deployment Services
Project Management
A successful project installation depends on site readiness and precise timing of equipment delivery, installation resources, third party communications, service activation and training. Our Prince 2 accredited project management approach ensures successful project delivery.
Implementation
CityIS provide full installation services for all supplied products to ensure successful implementation and operation. Our experienced Integration Engineers are fully trained and dedicated to providing the highest level of service to ensure your solution is professionally installed and commissioned.
Maintenance Services
We offer four levels of enhanced technical support packages, including Standard, Enhanced, Premium and Business Critical. Our Standard package includes help desk support, Monday to Friday 08:00-18:00, 8 hours on-site support, 24 hour guaranteed fix and includes manufacturer extended warranty.
Outsourcing Services
CityIS' outsourcing services are designed to give companies a flexible approach to managing their video network. From remote monitoring and scheduling of resources to remote management of endpoints and infrastructure, our services enables a business to take advantage of expertise and dedicated staff, but above all provides outstanding reliability and quality of service. Defined service levels help organizations to effectively manage and measure the performance against cost benefit assessment.
Managed Services
Our managed services can be delivered remotely or on-site and includes automated call booking and scheduling, call launching services, 'drop-in' call attendant services, remote endpoint management, proactive fault detection, network troubleshooting, remote preventative maintenance checks, software and directory management, best practice and policy development, full service management reporting and real-time ROI reporting.
