Small & Medium Business
Services for Small & Medium Business
Deployment Services
Project Management
A successful project installation depends on site readiness and precise timing of equipment delivery, installation resources, third party communications, service activation and training. Our Prince 2 accredited project management approach ensures successful project delivery.
Implementation
CityIS provides full installation services for all supplied products to ensure successful implementation and operation. Our experienced Integration Engineers are fully trained and dedicated to providing the highest level of service to ensure your solution is professionally installed and commissioned.
Maintenance Services
We offer four levels of enhanced technical support packages, including Standard, Enhanced, Premium and Business Critical. Our Standard package includes help desk support, Monday to Friday 08:00-18:00, 8 hours on-site support, 24 hour guaranteed fix and includes manufacturer extended warranty.
Outsourcing Services
CityIS' outsourcing services are designed to give companies a flexible approach to managing their video network. From remote monitoring and scheduling of resources to remote management of endpoints and infrastructure, our services enables a business to take advantage of expertise and dedicated staff, but above all provides outstanding reliability and quality of service. Defined service levels help organizations to effectively manage and measure the performance against cost benefit assessment.
Managed Services
Our managed services allows our mid-sized clients to adopt best practices and reduce total cost of ownership by taking advantage of our expertise, effectively establishing their own dedicated video conferencing department.
Our remote managed services includes automated call booking and scheduling, call launching services, endpoint management, proactive fault detection, network troubleshooting, and preventative maintenance checks.
